At Otaku Emporium, we want to ensure your complete satisfaction with your purchase. Please read our refund policy carefully to understand your rights and options.

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1. Pricing Errors: While we strive to provide accurate product details, descriptions, and prices on our website, there may be instances where errors occur. If we discover an error in the price of any goods you have ordered, we will promptly notify you and give you the option to either confirm your order at the correct price or cancel it. If we are unable to reach you, we will consider the order canceled. If you have already made payment for the goods, you will receive a full refund.

2. Quality Concerns and Incorrect Items: We take great care to ensure the quality of our products and accuracy in fulfilling orders. If, however, you are not happy with the quality of the products received, have received faulty or broken items, or were sent the wrong item, please contact our management team at management@otakuemporium.shop, or contact us here, within 30 days of receiving your order. Please state your issue and provide relevant details. We will assist you in arranging a return by providing a return label. Once the returned package is received and inspected by our team, and if it is deemed a valid return, we will credit the original payment method through a secure third-party payment portal.

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Please note the following conditions for returns:

• Items must be returned in their original condition, unworn, unwashed, and with any tags or labels intact.

• Returns must be initiated within 30 days from the date of receiving the order.

• We reserve the right to refuse returns that do not meet the above criteria or are not accompanied by the required information.

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If you have any further questions or need assistance regarding our refund policy, please don't hesitate to reach out to us at the provided email address. Your satisfaction is important to us, and we are here to help resolve any issues you may encounter.

Thank you for choosing Otaku Emporium as your preferred destination for quality products.